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MATRIX EVH WARRANTY POLICY

Commitment to Customer Satisfaction: At MATRIX EVH, we are committed to providing reliable, innovative vehicles and unmatched customer service. Our comprehensive warranty coverage reflects our dedication to your satisfaction.

Contact Information: For any inquiries regarding your vehicle warranty, obtaining a replacement owner’s manual, or warranty statement, please contact your local dealer or visit our website.

General Warranty Terms:

  • Parts Warranty: Parts are warranted for up to 5 years from the purchase date against defects in workmanship and material, under proper installation, operation, and maintenance as per MATRIX EVH’s instructions.
  • Vehicle Warranty: Specific warranty periods apply to different parts and components, detailed below.

Specific Warranty Periods for Non-Fleet Vehicles (Model Year 2016 onwards):

  • Vehicle Frame: 5 years warranty.
  • Deep Cycle Battery – Electric Models: 2 years or 23,000-amp hours, whichever comes first. Note: Additional electrical components can modify this warranty.
  • All Other Parts and Components: 3 years.
  • Shuttle, Terrain, and Utility Vehicles: 2 years on all parts and components.

Warranty Start Date:

  • For parts/components other than Deep Cycle Batteries: Date of delivery to the purchaser’s location or when placed in storage.
  • For Deep Cycle Batteries: Earliest vehicle delivery date, storage date, or one year from the sale or lease date.

Exclusions and Limitations:

  • Excludes routine maintenance items, normal wear and tear, and damages from inadequate maintenance, abuse, accidents, or unauthorized parts use.
  • Warranty void if vehicle modified or altered from MATRIX EVH specifications.
  • Damage from acts of nature, theft, vandalism, or external factors not covered.
  • Transport expenses for warranty service not included.
  • Legal claims must be made within three months of the warranty claim date.

Battery Warranty Specifics:

  • Battery warranty must be activated within 45 days of vehicle delivery.
  • Requires specific testing for warranty claims.
  • Non-factory installed parts or accessories can void the warranty.

Additional Rights and Responsibilities:

  • Design modifications by MATRIX EVH do not necessitate changes to previously manufactured items.
  • Purchaser’s facilities may be audited for warranty claims.

 

Disclaimer:

  • This warranty supersedes all other warranties and limits MATRIX EVH’s liability to repair or replace defective parts.